— Returns —

30 days. No drama.

If a product doesn't earn its place in your bag, return it within 30 days. Unopened, no questions, no restocking fees.

The simple version

  • 30 days from the day your order arrives.
  • Return postage is paid by you. Send it back with any tracked service.
  • Unopened products only — for hygiene reasons, opened cosmetics can't be resold.
  • Refund to your original payment method, usually within 5 working days of the return arriving back at the studio.
If something we made doesn't earn its place in your bag, return it. That's the whole deal.

How to start a return

  1. Email hello@saiabeauty.com with your order number and which products you'd like to return.
  2. We'll reply within one working day with our returns address.
  3. Send the parcel back with a tracked service and keep your proof of postage.
  4. We'll refund within 5 working days of the parcel arriving back at the studio.

What if I've used the product?

For hygiene reasons, opened cosmetics can't be returned for resale. But — if you've had a genuine reaction, a quality issue, or anything off about the product, please email hello@saiabeauty.com with photos and your order number. We'll always make it right, even outside the 30-day window. That's a promise.

Damaged, faulty, or wrong item?

Email us within 14 days of arrival with photos — we'll replace it free, no return needed for the damaged item.

International returns

For international orders, returns are accepted on the same terms (30 days, unopened) but the return postage is the buyer's responsibility. Once the product arrives back at the studio, we'll refund the product cost in full to your original payment method.

Import charges and refused parcels

Orders delivered outside the UK can be charged import duties, import taxes such as VAT, and courier handling fees by the destination country. These charges are the customer's responsibility. SAIA does not pay or refund them.

If you refuse a parcel at the door, for example to avoid import charges, the courier returns it to us. We process a refund only after the parcel has arrived back with us.

Questions we haven't covered? The FAQ has more, or just drop us a line — Lilas reads every email that comes in.