Free over £40. Next-day dispatch.
Royal Mail Tracked from our East London studio. We ship every working day, and we never inflate delivery dates to look fast.
UK shipping
| Service | Cost | Delivery time |
|---|---|---|
| Royal Mail Tracked 48 | £3.99 (free over £40) | 2–4 business days |
| Royal Mail Tracked 24 | £5.99 | 1–2 business days |
Order before 1pm Monday–Friday for same-day dispatch. Orders placed at the weekend ship on Monday.
International shipping
We ship to the EU, US, Canada, and Australia. Rates and delivery estimates are calculated at checkout based on your address.
| Region | From | Estimated time |
|---|---|---|
| Europe | £8.99 | 4–7 business days |
| USA & Canada | £14.99 | 5–9 business days |
| Australia | £19.99 | 7–12 business days |
Customs, duties and import taxes
Every order ships from London, in the United Kingdom. The UK is outside the European Union, so an order delivered anywhere outside the UK, including France and the rest of the EU, the United States, Canada and Australia, is an import into your country.
Your country's customs authority can charge import duties and import taxes such as VAT, and the delivery company can add a handling fee. Customs decides parcel by parcel, so some orders are charged and others are not.
These charges are set by your country and are not included in our prices or shipping costs. They are the customer's responsibility and are usually paid to the courier on delivery. SAIA does not pay or refund import duties, taxes or handling fees.
If you refuse a parcel at the door, for example to avoid import charges, the courier returns it to us. We process a refund only after the parcel has arrived back with us.
Order tracking
Every order ships with full tracking. As soon as we hand it to Royal Mail (usually within 24 hours of ordering), you'll get a dispatch email with a live tracking link.
If something goes wrong
Lost in transit? Damaged on arrival? Wrong item? Email hello@saiabeauty.com with your order number and we'll resolve it the same working day. We'd rather replace the item than make you fight with the post office.
Need something we haven't covered? Read the FAQ or drop us a line.